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Call Us Toll Free! 1-800-537-7820
 
Return Policy
90-Day Satisfaction Guarantee - We Promise!

We're absolutely confident that you'll be satisfied with your purchase from Japan Woodworker! If you're not, return it anytime within 90 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Japan Woodworker's Guarantee does not apply to power tools, which are subject only to manufacturer's warranties. Special-order items and manufacturer drop-ship items may not allow returns or may be subject to a restocking fee.

Domestic US Orders - If for any reason you are not satisfied with a product (except for power tools and items direct shipped from manufacturer, which are covered only by the manufacturer's warranty), please return it with our packing slip (noting the reason for your return on the back) and ship to the address listed on the left side of this page. Please ship your return prepaid by FedEx Ground Shipping, UPS or Insured Parcel Post. Returns will be refunded in full, including shipping and return postage (at ground rates only).

International Orders - If for any reason you are not satisfied with a product, contact us by e-mail immediately. Please do not return the item to us without authorization.

Products identified with Ships Direct from Manufacturer are shipped directly from the manufacturer and are covered by that manufacturer's warranty, which supersedes any offered by Japan Woodworker. Ships Direct from Manufacturer returns require pre-approval from Japan Woodworker Customer Service, and they may be subject to a restocking fee. Customer pays return shipping charges. Click on the Ships Direct from Manufacturer link on the specific product page for more details.

For all Returns, Contact Customer Service
1-800-537-7820

Order Entry
M-F, 8 a.m. - 12 a.m. EST,
Weekends, 8:30 a.m. - 5 p.m.

Customer Service
M-F 8:30 a.m. - 5 p.m. EST

Japan Woodworker
406 Airport Industrial Park Road
Parkersburg, WV 26104

You may contact Customer Service at any time via email support@thejapanwoodworker.com or by calling 1-800-537-7820 during the hours of 8:30 a.m. - 5:00 p.m. Monday -Friday. Thank you for your cooperation and patience.
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Japan Woodworker
406 Airport Industrial Park
Parkersburg, WV 26104


Order Entry & Customer Service
1-800-537-7820

Order Entry
M-F, 8 a.m. - 12 a.m. EST,
Weekends, 8:30 a.m. - 5 p.m.

Customer Service
M-F 8:30 a.m. - 5 p.m. EST


Product Technical Advice
800-535-4486
M-F, 8:30 a.m. - 6 p.m. EST
 


support@thejapanwoodworker.com
 
 
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